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Frequently Asked Questions

Is there a trial membership period? How does it work?

Can I cancel my program if I decide it’s not for me?

Can I cancel parts of Privacy Matters IdentitySM?

How can I contact you?

How do I change my address on file?

How can I request additional membership materials/information?

What is your Privacy Policy?

Is Privacy Matters IdentitySM Web site secure?

How do I opt out of receiving future marketing e-mails?




Is there a trial membership period? How does it work?

Upon enrolling, you will have a trial membership period during which you can use the program benefits as much as you'd like. If you find the service is not for you, call us before the end of the trial period, toll-free at 1-888-239-3919, and you won't be charged the yearly or monthly membership fee*. If you wish to continue with your membership after the trial period you agreed upon, the low yearly or monthly membership fee is automatically charged to the billing source authorized by you.

All of this is clearly explained in your Offer Details when you sign up for any of our programs, and again when you received your Welcome Information.

* Online enrollees will be charged a $1.00 trial-period fee, in accordance with the agreed-upon enrollment terms.

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Can I cancel my program if I decide it’s not for me?

Absolutely. You have the right to cancel your membership at any time.

You may cancel your membership at any time by contacting one of our Member Savings Representatives simply by calling the toll free number listed on the bottom of the Contact Us page.

If you cancel during your trial period, you won't be charged the membership fee.

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Can I cancel parts of Privacy Matters IdentitySM?

No, Privacy Matters IdentitySM is a complete package of benefits designed to work together to assist our members. Unfortunately we cannot separate out specific benefits from the total package.

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How can I contact you?

Visit our Contact Us page to send us an e-mail or call Member Savings toll-free at 1-888-239-3919.

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How do I change my address on file?

Simply visit our Contact Us page to send an e-mail, or call Member Savings toll-free at 1-888-239-3919. If sending an e-mail, be sure to include your name, membership ID #, old address and new address for the address change.

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How can I request additional membership materials/information?

All of your benefits are explained here, in the Privacy Matters IdentitySM member website. If you have additional questions, you can visit the Contact Us page to send us an e-mail or call Member Savings toll-free at 1-888-239-3919. If sending an e-mail, be sure to include your name, address and membership ID #.

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What is your Privacy Policy?

Click here to read our Privacy and Security Policy.

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Is Privacy Matters IdentitySM Web site secure?

Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.

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How do I opt out of receiving future marketing e-mails?

Sign on using your membership ID number, visit our Contact Us page, select "Unsubscribe to future marketing" from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list. Please note, to insure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.

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